PRIVACY POLICY

Chad Jones Photography Inc. ("Chad Jones Photography," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit chadjonesphoto.com, create an account, schedule photography or media services, communicate with us, make payments, or otherwise use our website and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information you provide directly to us as well as information generated through your use of our website and services.

Information we collect may include:

• Name
• Email address
• Telephone number
• Billing address
• Property and project addresses
• Brokerage or company information
• California Department of Real Estate license number
• Account and login information
• Scheduling and appointment information
• Project and order history
• Invoice and payment information
• Email communications
• SMS and text message communications
• Customer service communications
• Service selections and preferences

We also collect technical and website usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages viewed
• Referring pages
• Approximate location derived from an IP address
• Login activity
• Interaction with website features
• Analytics and performance information

2. PROPERTY AND PROJECT INFORMATION

As part of providing photography and real estate media services, we collect and maintain information associated with properties and projects.

This information may include:

• Property addresses
• Listing information
• Property characteristics
• Photography
• Video
• Drone media
• Floor plans
• Project history
• Service history
• Delivery information
• Scheduling information
• Customer instructions and project notes

We use this information to perform services, maintain customer project histories, provide access to previously completed projects, operate our customer portal, improve our services, perform internal analytics, understand business performance, and conduct business intelligence and forecasting.

3. HOW WE USE INFORMATION

We use personal information for legitimate business purposes related to operating Chad Jones Photography Inc.

These purposes include:

• Creating and managing customer accounts
• Scheduling appointments
• Providing photography and media services
• Communicating about projects
• Delivering photography, video, floor plans, and other media
• Providing access to customer portals
• Maintaining project histories
• Processing and tracking payments
• Creating and sending invoices
• Sending receipts
• Sending payment reminders and late-payment notices
• Responding to customer requests
• Providing customer support
• Maintaining business and accounting records
• Preventing fraud and unauthorized account access
• Maintaining website and system security
• Diagnosing technical problems
• Measuring website traffic and usage
• Analyzing business performance
• Business intelligence and forecasting
• Improving our services and website
• Marketing our services to customers and prospective customers
• Sending newsletters, promotions, special offers, service announcements, and business updates
• Complying with tax, accounting, contractual, regulatory, and legal obligations

4. PAYMENT INFORMATION

We accept payments through services including Stripe, FreshBooks, Venmo, Zelle, and other payment methods such as checks.

Online credit card transactions are processed by third-party payment processors. Chad Jones Photography Inc. does not receive or store full credit or debit card numbers on its servers.

Payment processors maintain their own systems, security practices, terms, and privacy policies. Information you provide directly to a payment processor is governed by the policies of that provider.

We may retain transaction information associated with a payment, including the amount, date, invoice, payment status, transaction identifier, payment method, and other information required for accounting and business records.

5. CUSTOMER PORTAL

Customers may receive access to online services that allow them to manage projects and their relationship with Chad Jones Photography.

Depending on the services available, the customer portal may include:

• Project information
• Property information
• Photography and media
• Downloads
• Invoices
• Payments
• Scheduling
• Appointment history
• Project history
• Account information

Customers are responsible for protecting their login credentials and preventing unauthorized access to their accounts.

6. THIRD-PARTY SERVICE PROVIDERS

We work with third-party companies to operate our business, website, payment systems, scheduling systems, analytics tools, communications, photography workflow, and customer services.

These providers may include services such as:

• Stripe
• FreshBooks
• Venmo
• Zelle
• RelaHQ
• Acuity Scheduling
• CubiCasa
• Microsoft Clarity
• Google Analytics
• Google Tag Manager
• Moz and related SEO tools
• OpenAI
• Anthropic and Claude
• WordPress and associated website infrastructure
• Hosting, email, communications, security, analytics, and other technology providers

These companies may receive or process information as necessary to provide their respective services.

Their handling of information may also be governed by their own privacy policies and terms.

We do not control the privacy or security practices of independent third-party services.

7. ARTIFICIAL INTELLIGENCE SERVICES

We use technology providers, including artificial intelligence services, as part of our business operations.

Information may be processed through services provided by companies such as OpenAI and Anthropic when needed to perform business functions, automate workflows, analyze business information, assist with communications, or support our services.

We limit this use to business purposes associated with operating and improving our services.

8. ANALYTICS, COOKIES, AND SIMILAR TECHNOLOGIES

Our website and services use analytics, measurement, website functionality, and similar technologies.

These technologies may include cookies, pixels, tags, local storage, session identifiers, and similar technologies.

Services such as Google Analytics, Google Tag Manager, Microsoft Clarity, WordPress, Acuity Scheduling, and other website services may collect information about your browser, device, IP address, website activity, interactions, and referring pages.

We use this information to:

• Understand how visitors use our website
• Measure website traffic
• Diagnose website problems
• Improve website performance
• Understand how customers find our business
• Measure marketing performance
• Maintain website security
• Improve customer experience

Your browser may provide controls for restricting or deleting cookies. Restricting cookies or similar technologies may affect some website functions.

9. CALIFORNIA DO NOT TRACK DISCLOSURE

Some web browsers provide a "Do Not Track" or DNT setting.

There is no universally accepted standard governing how websites should respond to traditional browser DNT signals. Our website does not currently respond to traditional DNT signals in a standardized manner.

Third-party analytics and technology providers operating through our website may collect information about your activity over time or across websites according to their own technologies and privacy practices.

10. MARKETING COMMUNICATIONS

We may use customer or prospective customer contact information to send newsletters, promotional messages, special offers, service announcements, business updates, and similar communications.

You may unsubscribe from promotional email communications through the unsubscribe mechanism included in applicable marketing emails or by contacting us at hello@chadjonesphoto.com.

Unsubscribing from promotional communications does not prevent us from sending transactional or service-related communications.

These may include:

• Appointment confirmations
• Scheduling communications
• Project updates
• Media delivery notifications
• Account notifications
• Invoices
• Receipts
• Payment reminders
• Late-payment notices
• Security notifications
• Other communications required to provide services or administer an existing customer relationship

11. SMS AND TEXT COMMUNICATIONS

We may communicate with customers through SMS or text messaging for scheduling, appointment information, project communications, account matters, service notifications, and other communications related to our business relationship.

Where required, marketing text messages are subject to applicable consent and opt-out requirements.

12. SALE OF PERSONAL INFORMATION

Chad Jones Photography Inc. does not sell customer personal information for monetary consideration.

We do not operate as a data broker.

We disclose information to service providers and technology companies when needed to operate our website, systems, and business or provide services requested by customers.

13. INFORMATION AVAILABLE OUTSIDE OUR SYSTEMS

Real estate photography and property information are often intended for publication and distribution.

Customers may download, publish, distribute, upload, or provide photography and other property media to third parties, including:

• Multiple Listing Services
• Real estate websites
• Brokerage websites
• Social media services
• Advertising platforms
• Property owners
• Agents
• Brokers
• Property managers
• Marketing companies
• Other third parties

Once information or media leaves systems controlled by Chad Jones Photography Inc., we do not control how third parties store, distribute, copy, index, archive, or use the information.

Deleting information from our systems does not delete copies maintained by an MLS, customer, brokerage, search engine, social network, real estate website, payment processor, or other independent third party.

Requests concerning information controlled by another organization must be directed to that organization.

14. DATA RETENTION

We generally retain customer, account, transaction, project, property, photography, communication, and business records indefinitely as part of our historical business records.

Long-term retention allows us to maintain customer project histories, provide access to previous projects, maintain transaction and licensing records, perform analytics and forecasting, maintain accounting records, resolve disputes, and support ongoing customer relationships.

We may delete or anonymize information when we determine that retaining identifiable information is no longer necessary.

15. ACCESS, CORRECTION, AND DELETION REQUESTS

You may contact us to request:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of personal information associated with you

Send privacy requests to:

hello@chadjonesphoto.com

Please include enough information for us to identify your account and understand your request.

We may need to verify your identity before providing, modifying, or deleting information.

Deletion requests are subject to applicable exceptions. We may retain information when reasonably necessary for purposes including:

• Completing transactions
• Providing requested services
• Maintaining accounting records
• Maintaining tax records
• Documenting contracts and licenses
• Establishing or defending legal claims
• Fraud prevention
• Security
• Resolving disputes
• Collecting unpaid balances
• Complying with legal obligations
• Maintaining records otherwise permitted or required by law

Deletion from Chad Jones Photography systems does not require independent third parties to delete information from systems they control.

16. CALIFORNIA PRIVACY INFORMATION

California residents have privacy protections under California law.

Depending on the law applicable to a particular business and transaction, California privacy rights may include rights concerning access, correction, deletion, disclosure, and certain uses or disclosures of personal information.

Chad Jones Photography Inc. accepts requests for access, correction, or deletion of personal information as described in this Privacy Policy regardless of whether a particular statutory right applies to a specific request.

We will not discriminate against a customer for submitting a legitimate privacy request.

17. SECURITY

We use administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Online credit card information is processed through third-party payment providers rather than stored on our servers.

No internet-connected system or method of electronic storage provides absolute security.

18. CHILDREN'S PRIVACY

Our website and services are intended for businesses and individuals age 18 and older.

We do not knowingly solicit services from or create customer accounts for children.

If we learn that we have collected personal information directly from a child in circumstances where collection is not permitted, we will take appropriate steps to remove the information.

19. THIRD-PARTY WEBSITES AND SERVICES

Our website, customer portals, emails, or delivered media may contain links to third-party websites and services.

Those websites and services operate independently from Chad Jones Photography Inc. Their privacy policies, security practices, and terms govern information submitted directly to them.

We are not responsible for the privacy practices, content, security, or data handling practices of independent third-party websites or services.

20. BUSINESS TRANSFERS

If Chad Jones Photography Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of the business, information maintained by the business may be transferred as part of the transaction, subject to applicable law.

21. LEGAL DISCLOSURES

We may preserve or disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Comply with court orders
• Respond to valid governmental requests
• Protect our legal rights
• Enforce contracts or payment obligations
• Investigate suspected fraud
• Protect the security of our website, accounts, systems, customers, or business

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as our business, services, technology, vendors, or legal obligations change.

When we update the policy, we will revise the "Last Updated" date at the top of this page.

We encourage visitors and customers to review this Privacy Policy periodically.

23. CONTACT US

For questions about this Privacy Policy or requests concerning your personal information, contact:

Chad Jones Photography Inc.

Website: chadjonesphoto.com

Email: hello@chadjonesphoto.com

Effective Date: August 23, 2026